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Malosi T-shirt Title

Payment:

Credit cards are accepted through Paypal. Foreign currency will be converted to U.S. dollars by Paypal.

California residents pay 8.375% sales tax.

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Shipping:

Items will be shipped via the U.S. Postal Service.

Orders will generally ship within 2-3 business days.

HOLIDAY SHIPMENTS: Due to high order volume during the holiday season, please allow up to 10 business days for orders to ship.

For U.S. orders, all shipped items are issued a tracking number by the US Postal Service. This number indicates if a package was successfully delivered. Manoatoa is not responsible for lost, stolen, or damaged goods once they are shipped. However, if there is a problem, please contact us via email so we can see how we may assist you.

All items shipped from Manoatoa meet our standards of quality and are in good condition. You will be notified via email that your items are ready to be shipped. Manoatoa will not honor any claims for lost or stolen items once they are shipped and have been confirmed "delivered" by the US Postal Service.

At the time of payment,.Manoatoa will ship items to the address given by the customer as the "shipping address." Manoatoa is not responsible for items shipped to the "wrong address" if that address was provided by the customer at the time of payment.

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We only charge you for the actual cost of shipping and insurance based on the currnet rates set by the United States Postal Service.

The following are flat shipping rates (includes USPS Insurance) for the United States:

$6.55 for purchases up to $36.99
$10.60 for purchases from $37.00 to $169.99
$16.00 for purchases from $170.00 and up

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International / Worldwide Shipping:

Items are shipped from the state of California in the United States Of America (USA)

Rates and quantities are as follows ($USD):

1 to 2 items: $27.95

3 to 8 items: $46.00

9 items and above: $55.00

Your items are shipped via United States Postal Service (USPS) - Express Mail. It may take approximately 6 days to arrive from the date the item was shipped.

USPS Express Mail is the only way for both the customer and Manoatoa to accurately track international shipments at the lowest cost. Our previous option of International Priority Mail delivery was vague and unreliable. Both Manoatoa and it's customers were unable to accurately track the progress of items shipped. The upgrade to Express Mail allows customers to have piece of mind as to the location of their shipment from the USA to your country. Express mail also includes up to $100 of insurance coverage for loss or damage.

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Refunds/Exchanges:

ONLINE WEBSITE PURCHASES
We will gladly accept a return or exchange if we made an error in shipping or selection of size, color, or item style. You have 10 days from the date the item was received to return or exchange it. Please send a detailed email to: returns@manoatoa.com describing any concerns you may have. All items that have been washed or worn do not qualify for a return or exchange. Items marked CLEARANCE on our website (manoatoa.com) are not eligible for an exchange or return. All postage paid to Manoatoa is non-refundable unless WE made an error in shipping.

EVENT / FESTIVAL SALES
You have 10 days from the close date of an event or festival to return items purchased from Manoatoa. Items MUST include an original receipt obtained at the time of purchase. No exceptions.

Updated 12/01/11

 

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